Introduction
The Planchette ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website www.theplanchette.co.uk, purchase our products, or engage with our services. This policy complies with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
1. Information We Collect
We may collect and process the following data about you:- Personal Identification Information: Name, address, email address, phone number.
- Payment Information: Credit/debit card details, billing information.
- Technical Data: IP address, browser type, version, time zone setting, browser plug-in types and versions, operating system and platform.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Collect Your Data
We collect data in the following ways:- Direct Interactions: You provide data when you fill in forms, make a purchase, or communicate with us by post, phone, email, or otherwise.
- Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
- Third Parties: We may receive personal data about you from third parties such as analytics providers, advertising networks, and search information providers.
3. How We Use Your Data
We use your data to:- Process and deliver your orders, including managing payments and collecting money owed to us.
- Manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- Provide customer support and respond to your queries.
- Improve our website, products, and services through data analysis and testing.
- Administer and protect our business and this website, including troubleshooting, data analysis, and system testing.
- Deliver relevant website content and advertisements to you and measure or understand the effectiveness of our advertising.
- Make suggestions and recommendations to you about goods or services that may interest you.
4. Legal Basis for Processing Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:- Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
- Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Compliance with Legal Obligations: Where we need to comply with a legal or regulatory obligation.
- Consent: Where you have given consent for us to process your personal data for specific purposes.
5. Data Sharing
We do not sell your personal data to third parties. However, we may share your data with:- Service Providers: Companies who provide services such as payment processing, website hosting, data analysis, email delivery, and marketing assistance.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Regulatory Authorities: If required to comply with legal obligations or to protect our rights, property, or safety, or that of our customers or others.
6. International Transfers
Some of our external third parties are based outside the UK or European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the UK/EEA. Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards.7. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process your data.9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time in response to changing legal, technical, or business developments. We will take appropriate measures to inform you, consistent with the significance of the changes we make. Please check this policy frequently to see any updates or changes.11. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:The Planchette
Address: 15 Ash Tree Drive, Doncaster, DN9 2JT, United Kingdom
Email: mail@theplanchette.co.uk.